Frequently Asked Questions – Freshluxe
1. What is Freshluxe?
Freshluxe is a D2C beauty and personal care brand that combines the power of modern science with time-tested Ayurvedic ingredients. We create high-performance skincare and haircare solutions designed for Indian consumers.
2. Are Freshluxe products safe to use?
Yes, all our products are dermatologically tested, toxin-free, and formulated without harmful chemicals like parabens, sulfates, and mineral oils. We prioritize safety and efficacy.
3. Are your products cruelty-free?
Absolutely. Freshluxe is a cruelty-free brand. None of our products are tested on animals.
4. Are your products suitable for all skin and hair types?
Our formulations are crafted to suit a wide range of Indian skin and hair types. Whether you have oily skin, dry scalp, or frizzy hair, we have targeted solutions for your needs.
5. Do you use Ayurvedic ingredients?
Yes. Our formulations are inspired by Ayurveda and enhanced with scientific actives like Niacinamide, Vitamin C, Moroccan Argan Oil, and more for effective results.
6. When can I expect to see results?
With regular use, most customers begin to see noticeable results within 2–4 weeks. Consistency is key for long-lasting benefits.
7. Do you offer free shipping?
Yes, we offer free shipping on orders above ₹500. Shipping fees may apply to smaller orders.
8. Where do you ship?
We currently ship across India. Orders are usually dispatched within 1–2 business days and delivered within 5–8 days depending on your location.
9. What is your return policy?
Due to hygiene concerns, we do not accept returns on opened products. However, if there’s an issue with your order (like damage or defect), please contact us within 24 hours for assistance.
10. How can I contact Freshluxe?
You can reach us at +91 82968 58002 or email us at customer@freshluxe.co.in for any product or order-related queries.
